![]() ![]() ![]() I was not going to wait for Orbitz to book a hotel since they seemed unreliable and time was running out and our CHRISTMAS vacation ruined. They then said they would investigate putting us up for one night in a hotel while they look for something else. Orbitz/HomeAway would not approve the only other house in the area due to price. ![]() Orbitz and the owner MANDY WANG were of no assistance. I had to get hotels that cost $600 more and spend $ on restaurants since I did not have a kitchen. She basically laughed in my face and said she had no knowledge of my reservation. I forwarded the email confirmation from Orbitz to the owner. Please, please, please, heed this warning and DO NOT PURCHASE AIRLINE TICKETS FROM ORBITZ OR AMERICAN AIRLINES!! You will be sorry. Then the supervisor has the NERVE to tell me that if I purchase the tickets, and something happens where I have to cancel the flight, the exact same scenario will likely occur. They have no empathy for hard working individuals. The level of DISGUST & DISDAIN I have for ORBITZ is astronomical!! I hate this company with every fiber of my being!! I lost over $600 on that flight purchase back in September after saving for 3 months for those tickets. Well, today I call to redeem my $92 per person using AA for my boyfriend and I and I was greeted with the same foolishness!! Again, I had to talk with a supervisor, explain what I had previously been told and this fool tells me that because I’m trying to book basic economy for this flight instead of the original main cabin I had booked back in September, I wouldn’t be able to use the $92 per person credit because AA doesn’t allow downgrades. When booking the reservation, however, I noticed the price was a bit higher.So after an hour on the phone with a representative and then their supervisor, it was agreed upon that I would at least get the $92 per person back (provided I purchase two tickets again on the same airline with the same person within a years time) because this was my first time using Orbitz and I guess they were empathetic this particular time. Had I booked through JetBlue directly, because travel was within seven days, I would not be eligible for a 24-hour courtesy cancellation.Ĭonsequently, for last-minute tickets on JetBlue or American (or on any carrier outside the USA), I will always book on Orbitz for the benefit of being able to cancel the ticket and because the Orbucks loyalty program seems to be the best loyalty program among the online travel agencies. I wanted more time to find a better option, but I also did want to risk losing this space or seeing the price go up further. Simple date changes or even a 24-hour courtesy cancellation may take hours instead of minutes.Ī client needed a last-minute ticket to Florida and there were only a couple seats left on a JetBlue non-stop, the only direct flight. The Orbitz call center is offshore and many of the agents are poorly trained, albeit courteous. If you have to make changes to the reservation, you must go through Orbitz rather than the airline. Booking on Orbitz, an online travel agency, means that Orbitz has control of your airline ticket up until check-in. ![]() Watch out for them.įirst, let’s talk when you should book your airfare on Orbitz. In booking last-minute airfare this week I noticed some absolutely sketchy fees on Orbitz. ![]()
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